Frequently Asked Questions

We hope our website explains everything you would ever want to know about The At Home Box Company Subscription. However if there is anything you don’t understand please get in touch & our team will be able to help.

General

  • What date will I get my box?

    For subscriptions:

    • if you subscribe between the 1st-9th of the month you or your recipient will receive your/their box on the 10th of the month.  
    • If you subscribe after the 9th of the month you or your recipient will receive your/their box 1-2 working days later.
    • All future boxes will be delivered on the 10th of each month or the next working day

    Each parcel is tracked and you will receive a text message or email to let you know your parcel is on its way. We offer free postage and packaging to mainland UK. For non-mainland UK areas please see prices on our Delivery & Returns page. Unfortunately we do not offer international delivery at this time.

    For items purchased in our shop - these are sent by standard delivery. Orders will be delivered between 2-3 standard working days.

    Please note that our estimated delivery dates are estimates only; we cannot guarantee that there will not be shipping delays at times.

  • How large is the box?

    The measurements of the box are:

    L: 25cm

    H: 11cm

    W: 35cm

  • What colour is the box?

    We do a range of colours that create beautiful storage when put all together or around your home in soft pastel shades.

  • How many items do I get in the box?

    Each month you can expect four amazing items in your box with the occasional surprise that drops from the sky!

  • How do I gift the box to someone?

    Details are on the gift page, here

  • What do I do if something is broken?

    We aim to carefully wrap each item in the box secure for delivery. Do get in touch with us with an image and email about the issue to enquiries@theathomeboxcompany.com

  • How can I order products from the box?

    You can order directly from our Product Partners through their website pages. Information on our Product Partners can be found our lovely wallet nestled inside the box. 

  • Can I have two boxes sent to me each month?

    Yes, you will need to place two subscriptions online.

  • How big is the mini gift box?

    Beautifully petite with a credit card size gift card in its own envelope inside the lidded box.

    The measurements of the box are:

    L: 150cm

    H: 30cm

    W: 120cm

  • How do I cancel my box?

    Instructions will be in your account

  • When is the mini me gift box sent out?

    If you chose our gift subscription option and purchased a mini gift box, it will be sent out within 24 hours of your subscription order (please allow maximum 2 days shipping via DPD)

  • How do I renew my subscription?

    You don't need to. All our subscriptions auto renew each at the end of their term. (Excluding gift subscriptions). 

  • What does it cost to ship overseas?

    Currently we ship to the UK Highlands and Ireland only, we will be sure to post further in the future!

  • Can I order a box from outside of the UK?

    Yes you can order a box from outside the UK for a delivery within the UK Highlands and Ireland.

  • How do I update my payment/card details?

    Please log in to your Account section in the website.